Privacy Policy

Effective date: October 16, 2025

1. Introduction

Avenir AI is operated by Avenir AI LLC, a property management automation service based in Phoenix, AZ. This policy explains what data we collect when you use our website or interact with our AI leasing assistant (“Alex”), and how we use it.

2. Information we collect

• Contact details you submit via forms on this site: name, email, phone, company, and unit count.
• Voice call recordings and chat transcripts when you interact with Alex, so we can improve responses and resolve issues.
• IP addresses, which we hash before storage and use only for rate limiting and abuse prevention.

3. How we use it

• Respond to inquiries and schedule demos.
• Improve Alex's responses and the overall product.
• Prevent abuse, spam, and fraudulent submissions.

4. AI disclosure

Alex is an AI leasing assistant. All calls and chats are handled by AI and may be recorded for quality and training. Alex identifies itself as an AI when asked directly.

5. Data sharing

We do not sell personal data. We use the following subprocessors to operate the service, each under their own data processing terms:

• Vercel — hosting and edge delivery
• Supabase — database and authentication
• Retell AI — voice agent infrastructure
• Anthropic — underlying language model

6. Data retention

• Contact form submissions: retained for 24 months.
• Voice call recordings: retained for 90 days.

7. Your rights

You may request access to, correction of, or deletion of your personal data at any time by emailing steve@avenirai.com. We will respond within a reasonable period, typically within 30 days.

8. Fair Housing

Avenir AI does not collect or use protected class information (race, color, religion, sex, familial status, national origin, or disability) as inputs to lead qualification. Alex is trained to apply the same qualifying criteria to every prospect, in accordance with HUD fair housing guidelines.

9. Security

Data is encrypted in transit (TLS) and at rest. Database access is scoped with row-level security so that each customer only sees their own data. Access to raw service logs is limited to authorized personnel.

10. Changes

We may update this policy from time to time. When we do, we will update the effective date at the top of this page. Material changes will be communicated to active customers by email.

11. Contact

Avenir AI, Phoenix, AZ.
steve@avenirai.com